Blake Morgan: "Everyone within the company should be focused on customer experience"

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Wednesday, July 19, 2017
New Brunswick, NJ

Bill Quiseng blog

I had the great opportunity to interview Blake Morgan, customer experience futurist about her new book, More is More: How the Best Companies Go Farther and Work Harder to Create Knock-Your-Socks Off Customer Experiences

Morgan leads a session in Customer-Centric Management Mini-MBA at Rutgers Business School Executive Education.

I have been a big fan of her customer experience articles that regularly appear in Forbes. Her book is a must-read resource for those intent on delivering an exceptional experience for their customers. You can find out more about Blake at the end of the interview.

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TAGS: Blake Morgan Mini-MBA Rutgers Business School Executive Education