Rutgers Supply Chain Management department partners with New York City Transit to provide supply chain expertise

Tuesday, May 29, 2012

The Supply Chain Management and Marketing Sciences (SCMMS) department at Rutgers Business School-Newark and New Brunswick was recently contracted by New York City Transit (NYCT) for the department’s expertise in supply chain management and logistics. NYCT selected Rutgers’ SCMMS department as an excellent academic partner to work with due to faculty reputation and proximity to NYCT service centers and shipping locations.

NYCT identified two specific areas that needed improvement: the process for distributing parts from the main warehouse to the workers at the job sites and better techniques to improve the forecast accuracy of spare parts. Existing processes led to both inventory shortages at some job sites and excess and obsolete inventory stored at other job sites. In addition, the methods of parts delivery led to excess costs and inefficient use of personnel. The focus of the project was to identify and provide solutions for improved productivity and cost savings opportunities for the parts distribution segment of the NYCT business. 

Representatives from NYCT and Rutgers SCMMS department met at Rutgers Business School in September 2011 to finalize the project scope and identify the timetable. Professor Paul Goldsworthy led the project, with the extensive support of two Master of Business Administration (MBA) students, Rohit Ratan and Alok Sarsidharan.  After several site visits to NYCT, Paul, Alok and Rohit developed a supply chain strategy for improving the current process from order entry to final product delivery. In addition, Rohit and Alok took advantage of the supply chain management concepts learned from classes and applied them to a real-world, practical application. They visited other companies to help benchmark processes and then identified opportunities that could be implemented at NYCT. With the support of Professor Yao Zhao, the Rutgers team also examined the MTA (Metropolitan Department of Transportation) current forecasting process and recommended an improved approach to better plan and forecast parts requirements, savings time, space and increasing inventory turns.  

The final results and recommendations were presented to the executives of NYCT on April 27, 2012 and were well received.

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About Rutgers Supply Chain Management program

The MBA program in Supply Chain Management at Rutgers Business School is ranked 3rd in the nation by Gartner Supply Chain Leaders (2011). The program is designed to help students master a variety of the latest supply chain management strategies and technologies to make business run more efficiently. To learn more about the Supply Chain Management MBA concentration, please visit our MBA website. To learn more about the Department of Supply Chain Management and Marketing Sciences, please visit:


About New York City Transit

New York City Transit is the largest public transportation agency in North America and one of the largest in the world. The subway has a daily ridership of 5.2 million and an annual ridership in 2011 of roughly 1.6 billion. Our fleet of more than 6,300 subway cars traveled approximately 350 million miles in 2011, along 660 miles of track, 24 hours a day, seven days a week, although not all routes operate around the clock. There are 468 subway stations, including 87 made accessible to customers with disabilities, via elevators and ramps. NYC Transit Subway serves Brooklyn, the Bronx, Manhattan, and Queens, making 7,775 weekday trips. MTA Staten Island Railway (SIR) serves Staten Island and has four ADA-accessible stations. New York City Transit is a division of the MTA.

TAGS: MBA New York City Partnerships Paul Goldsworthy Supply Chain Management