Day 1: Discover
Module 1: Discovering Issues - Challenges to Define the Problem
Here we set the tone for the five-day program with an introduction to IDEA™. It will bring out the need for aligning business operations, IT, marketing, and other organizational functions to achieve sustainable competitive advantage in an ever-changing market place. You will be exposed to the roadblocks experienced by organizations in bringing new ideas to the market with speed.
Module 2: Discovering Customer Journeys
In the first phase of the 5D framework, “Discover,” participants learn how to structure a clear business problem definition and put together a cross functional team to get started. This module will introduce participants to customer journey mapping and demonstrate how to narrow down to a specific customer journey and understand and document the high level current state.
Day 2: Diagnose
Module 3: Diagnosing Issues to Maximize Customer Value
To help define business value from the lens of the customer, we study worldwide manufacturing and service organizations that have achieved significant benefits by adopting Lean and Six Sigma Management Principles.
Module 4: Diagnosing and Understanding Client Experiences
In the 2nd phase of the 5D framework, “Diagnose,” we guide participants to an understanding of the desired/aspirational Customer Experiences and introduce Zero Based Design. As they develop client journey maps to understand and diagnose experience issues and journey maps to reframe and reimagine experiences, participants can apply convergent and divergent thinking to ideate for potential solutions.
Day 3: Design
Module 5: Design Principles and Models for End-to End Customer Experience
This module centers around design principles and models for customer experience. Here we provide design best practices used by some of the most successful organizations in the design space. Topics include: Design Concepts, Creative Thinking, Ideation Models, Story, Communication, Validating Assumptions, and Go-to-Market Strategy. You will be able to develop a value-based focus to prioritize customer needs by using storyboarding, and capturing brain dumps and affinity maps to sharpen focus.
Module 6: Design-Thinking Frameworks and Toolkits for Innovative Solutions
This module centers around design-thinking frameworks and toolkits for innovative solutions. Topics include: Customer Journey Mapping, Business Management and Planning Tools, Collaboration Platforms, Workspace Design, and Design-Thinking Frameworks. Hands get figuratively dirty as participants help structure the requirements for a Minimum Viable Product (MVP), and develop prototype and testing plans. Participants will learn how to leverage lean practices to facilitate problem solving, expedited decision making, and collaboration.
Day 4: Develop
Module 7: Developing Agile Innovation
Participants are introduced to Agile development and its key attributes required for developing a solution in a short timeline (i.e., fixed timeline instead of fixed scope) by adopting an iterative development methodology. By starting with a vision and adapting through the development process, by prioritizing people over processes and tools and prototypes over documentation, and by responding collaboratively to customer input and changes over following a rigid plan.
Module 8: Developing Minimal Viable Product towards Product Market Fit
The value of what you develop must be in the eyes of the customer. Here we focus on starting with the Minimal Viable Product (MVP) use case (covering 60 to 80% of customers) and evolving over time toward Product Market Fit (PMF). It will involve receiving customer feedback to validate MVP, learn, and iterate as required. Topics include Business Model Canvas, Archetypes / Personas, Strategic Partnerships, Lean Development Methodology, Agile Prototyping, Expedited Decision-making, Priority Matrix, Capital Matrix, Networks, Crowdsourcing, Breakthrough Innovations, Creativity, Immersion, Orthodoxies, Analogies, Constraints, and Leadership / Talent frameworks.
Day 5: Deliver
Module 9: Delivering Successful Change: Models, Case Studies
Through a case study, we see how another company managed strategic change through an end-to-end customer focus using Design and Lean Thinking. Participants will reflect on and document what they can apply in their organization/workplace.
Module 10: Delivering Successful Change: Models, Case Studies, cont.
Teams will deliver their own solutions to a problem presented and receive feedback from customer panelists and peers.
For an overview of our Mini-MBA: Idea Design to Execution Accelerator (IDEA) program plus program benefits and outcomes, please click here.