Mini-MBA™: Customer-Centric Management- Who Should Attend

This program is designed for executives or those in senior leadership positions who are responsible for business strategy and/or customer to employee experience including:

  • Executives (Director level)
  • Those working in product development, IT, marketing, communications, or sales
  • Professionals looking to expand their impact on the business

 

Program Benefits

This mini-MBA certificate program provides you with actionable skills required to champion an implementable customer-centric program within your organization. Participants will gain a solid foundation of core concepts of strategic experience alignment. 

Key concepts include: 

  • How to assess the current customer experience in your organization
  • How to maximize / optimize the investment in experience
  • How to genuinely introduce customer centricity to your organization
  • How to be a customer-centric champion in your organization, effectively communicating transformational change
  • Vendor and third party management