7 insights for creating amazing customer experiences

While the impact of customer experience is not new, delighting customers in this hyper-connected economy is entering a new age that presents unprecedented challenges and also many opportunities for brands, products and services.

We asked seven members of our Rutgers Mini-MBA™: Customer-Centric Management (CCM) certificate program faculty to share their insights and advice for creating amazing customer experiences.

Screenshot of video with Stan Phelps
Stan Phelps

Customer experience is the new battlefield. You either exceed customer expectations or you fall short.

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Screenshot of video with Tim Peter
Tim Peter

The battle of the bots has already begun and “AI is the new black” in customer experience.

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Screenshot of video with Dr. Ashwani Monga
Dr. Ashwani Monga

Understanding the impact of behavioral psychology is a critical component in improving the quality of customer interactions.

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Screenshot of video with Jim Kalbach
Jim Kalbach

A great customer experience is truly in the eye of the beholder.

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Screenshot of video with Ronnie Battista
Ronnie Battista

Diverse perspectives, beginners' mindset and practical experience create an optimal learning environment for exploring customer experience challenges and opportunities.

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Screenshot of video with Blake Morgan
Blake Morgan

Customer lifecycle has changed drastically in ourhyper-connected economy. Understanding it should be a priority.

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Screenshot of video with Chris Avore
Chris Avore

Avoid the “cocoon of mediocrity” by building alliances with those who share your passion and have a sphere of influence in your organization.

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