Jim Kalbach

Instructor of Professional Practice

Area of expertise

Executive Education

Jim Kalbach is a noted author, speaker, and instructor in user experience design, information architecture, and strategy. He is currently the Head of Customer Success at MURAL, a leading online digital whiteboard. Jim has worked as a design leader with large companies, such as eBay, Audi, SONY, Elsevier Science, LexisNexis, and Citrix. He plays jazz bass in jam sessions and combos in Jersey City, where his currently lives.

Jim is the author of two O’Reilly books: Designing Web Navigation (2007). His second book, Mapping Experiences (O’Reilly, 2016) was a #1 bestseller on Amazon in the Business Development section. He blogs at experiencinginformation.com and tweets under @jimkalbach.

Insights

7 insights for creating amazing customer experiences

Monday, March 05, 2018

Executive Education Programs

Mini-MBA: Customer-Centric Management

The Mini-MBA: Customer-Centric Management teaches managers how to fundamentally re-orient the role of the customer from the end of the sales process to the driver of core values, philosophy, strategy and operations. More information leads to more choices, and experienced managers will learn to align their strategy and goals with the needs and wants of their customers.

In Class program: $4995.00

Next Class Date

Mar 02 - Apr 01, 2021

Learn More

Group of people smiling while gathered in front of a laptop

Mini-MBA: Driving Innovative Business Solutions

Our Mini-MBA: Driving Innovative Business Solution is a unique opportunity for experienced executives and company leaders to master methodologies and best practices that facilitate rapid delivery of new ideas. Participants will learn efficient uses of practices such as Lean Management, Design Thinking and Agile Execution.

In Class program: $4995.00

Next Class Date

Jun 15 - Jul 15, 2021

Learn More

Mini-MBA: Driving Innovative Business Solutions / Credit: Thinkstock