Dr. Chen's research develops and applies optimization, stochastic modeling, data analytics, and simulation methods to support strategic and operational decision-making in complex service and supply chain systems. His work has appeared in journals including Operations Research, Manufacturing & Service Operations Management, Production and Operations Management, INFORMS Journal on Computing, and IEEE Transactions on Automatic Control. Before joining Rutgers, Dr. Chen was a Lead Scientist at GE Global Research in New York, where he enjoyed tackling diverse challenges for GE Energy, GE Aviation, Lockheed Martin, and electric utility companies. He has served as an Associate Editor for Service Science, INFORMS Journal on Applied Analytics, International Journal of Production Research, and IEEE Transactions on Automation Science and Engineering, and as a Guest Editor for IISE Transactions, among other editorial roles. He was Chair of the INFORMS Service Science Section from 2020 to 2023.
