Wirtz, J., Hofmeister, J., Chew, P., Ding, X. (2023). Cost-effective service excellence: Revisiting the role of digital service technology and operations management approaches. Service Industries Journal. Accepted for publication. Best paper winner of the “AIRSI2023 The Metaverse Conference”.
Peng, D. X., Ye, Y., Ding, X., Chandrasekaran, A. (2023). Uncover the black box of slack-performance relationship: An investigation of human resource slack and healthcare quality performance, Journal of Operations Management, In press.
Francis, J., Baveja, A., Ding, X., Bagchi, A., Melamed, B., Hill, D. (2022). Navigating future shifts in healthcare service delivery: Three insights from supply chain management. Management and Business Review, Accepted for publication.
Peng, D. X., Ye, Y., Fan, R., Ding, X., Chandrasekaran, A. (2022). Cost-quality tradeoff in nurse staffing: An exploration of US hospitals facing market competition. International Journal of Operations and Production Management, 42(5), 577-602.
Ding, X., Peng, X. (2022). The impact of electronic medical records on the process of care: Alignment with complexity and clinical focus, Decision Sciences, 53(2), 348-389.
Peng, X., Ye, Y., Feng, B., Ding, X., Heim, G. (2020). Impacts of hospital complexity on patient-level experiential quality: Mitigating roles of information technology. Decision Sciences, 51(3), 500-541.
Ding, X., Peng, X., Heim, G., Jordan, V. (2020), Service mix, market competition, and cost efficiency: A longitudinal study of US hospitals, Journal of Operations Management, 66(1-2), 176-198.
Lu, G., Ding, X., Peng, X., and Chuang, H. (2018), Addressing endogeneity in OM research: Recent developments, common problems, and directions for future research, Journal of Operations Management, 64, 53-64.
Ding, X. (2015), The impact of service design and process management on clinical quality: An exploration of synergistic effects, Journal of Operations Management, 36(2), 103-114.
Ding, X. (2014), The effect of experience, ownership and focus on productive efficiency: A longitudinal study of U.S. hospitals, Journal of Operations Management, 32(1), 1-14.