Xin (David) Ding

Associate Professor and Interim Vice Chair

Area of expertise

x.ding@rutgers.edu Personal Website Curriculum Vitae

Xin (David) Ding is an associate professor of Supply Chain Management and interim vice chair for the Department of Supply Chain Management at Rutgers Business School. His research examines how healthcare organizations develop operational excellence through service design, resource allocation, workflow optimization, and data analytics in competitive markets.

Through working with national/state health agencies and hospital systems, Dr. Ding has published his research in leading academic journals, including the Journal of Operations Management, Decision Sciences, Management and Business Review, Journal of Service Research, and Industrial Marketing Management, among others. His research receives support from the Cancer Institute of New Jersey (PI), the National Sciences Foundation (consultant), and the Project Management Institute. David serves as an academic scholar with Cornell Institute for Healthy Futures, an Associate Editor for the Journal of Operations Management and the Decision Sciences Journal.

Dr. Ding taught subjects in healthcare services management, operations analysis, project management, and healthcare analytics in online, offline, and hybrid formats to students in specialty master, MBA, and undergraduate programs. He also taught multivariate analysis and empirical research methods to Ph.D. students and business intelligence to DBA students.

His research, teaching, and service have also been recognized by NJ Bright Idea Award, Junior Faculty Research Award, Texas Higher Educational Research Award, Decision Sciences Institute Best Paper Award, University Teaching Award, Susan McFarland Award, and Decision Sciences Best Reviewer Award, etc. He also provided consulting and training to leading hospitals, medical centers, and healthcare services organizations in NJ and NY.

Academic degrees

Ph.D., Operations Management, University of Utah, Salt Lake City
M.S., Engineering, South China University of Technology, Guangzhou

On-campus Master in Healthcare Analytics and Intelligence ranked No. 2 in the U.S.

The power of data and analytics to change healthcare service delivery

Master of Healthcare Analytics and Intelligence prepares students for analytical roles in healthcare

Faculty Snapshot: Finding a remedy for health care's struggles

Working in healthcare? Here's how to stay relevant

Media Mentions

New Jersey Business, Rutgers Redevelops Program to Lean into Rapidly Changing Healthcare Data, Xin (David) Ding

Friday, October 01, 2021

The World and Everything in It, The state of the ongoing campaign to vaccinate America, Xin (David) Ding

Tuesday, March 09, 2021

World, The World and Everything in It, Xin (David) Ding

Tuesday, January 12, 2021

NJ Spotlight, As NJ COVID-19 cases spike, some residents shun hospitals, Xin (David) Ding

Thursday, October 08, 2020

Crain's, This giant medical products company is unknown no more, Xin (David) Ding

Tuesday, May 19, 2020

Publications

Ding, X. (2024). Benchmarking and performance progression: Examining the roles of market competition and focus, Journal of Operations Management, 70, 381-340

Wirtz, J., Hofmeister, J., Chew, P., Ding, X. (2023). Cost-effective service excellence: Revisiting the role of digital service technology and operations management approaches. Service Industries Journal. 43 (15-16), 1173-1196. Best paper winner of the “AIRSI2023 The Metaverse Conference”.

Peng, D. X., Ye, Y., Ding, X., Chandrasekaran, A. (2023). Uncover the black box of slack-performance relationship: An investigation of human resource slack and healthcare quality performance, Journal of Operations Management, 69, 1124-1152.

Francis, J., Baveja, A., Ding, X., Bagchi, A., Melamed, B., Hill, D. (2022). Navigating future shifts in healthcare service delivery: Three insights from supply chain management. Management and Business Review, 3(4), 28-36.

Peng, D. X., Ye, Y., Fan, R., Ding, X., Chandrasekaran, A. (2022). Cost-quality tradeoff in nurse staffing: An exploration of US hospitals facing market competition. International Journal of Operations and Production Management, 42(5), 577-602.

Ding, X., Peng, X. (2022). The impact of electronic medical records on the process of care: Alignment with complexity and clinical focus, Decision Sciences, 53(2), 348-389.

Peng, X., Ye, Y., Feng, B., Ding, X., Heim, G. (2020). Impacts of hospital complexity on patient-level experiential quality: Mitigating roles of information technology. Decision Sciences, 51(3), 500-541.

Ding, X., Peng, X., Heim, G., Jordan, V. (2020), Service mix, market competition, and cost efficiency: A longitudinal study of US hospitals, Journal of Operations Management, 66(1-2), 176-198.

Lu, G., Ding, X., Peng, X., and Chuang, H. (2018), Addressing endogeneity in OM research: Recent developments, common problems, and directions for future research, Journal of Operations Management, 64, 53-64.

Ding, X. (2015), The impact of service design and process management on clinical quality: An exploration of synergistic effects, Journal of Operations Management, 36(2), 103-114.

Ding, X. (2014), The effect of experience, ownership and focus on productive efficiency: A longitudinal study of U.S. hospitals, Journal of Operations Management, 32(1), 1-14.

Executive Education Programs

Mini-MBA: Healthcare Management

The MiniMBA: Healthcare Management equips healthcare providers and administrators with a robust understanding of current and evolving regulatory and compliance requirements, compensation models, patient expectations, key business practices, legal considerations and practice management techniques. With a strong background in these critical, contextual elements of healthcare, providers can focus on their main priority--excellent clinical care.

In Class program: $3495.00

Next Class Date

Oct 27, 2025 - Feb 09, 2026

Learn More

Mini-MBA: Healthcare Management / Credit: Thinkstock, iStock, monkeybusinessimages