The power of data and analytics to change healthcare service delivery

Tiffany McKever

Alumna, Master of Healthcare Analytics and Intelligence Program

Graduated: May 2019

Experience: 20 years in the pharmaceutical Industry, ranging from manufacturing, where she began her career, to clinical and consumer.

Current role: President, Consensus Healthcare Consultants

At Rutgers Business School: She is a member of the healthcare advisory board to the Master of Science in Healthcare Analytics and Intelligence Program, which allows her to influence curriculum, mentor students, provide experiential learning opportunities, recruit and help create an ecosystem of healthcare professionals in New Jersey and beyond.

Recent recognition: One of 50 individuals in the world selected by the nonprofit Healthcare Information and Management Systems Society as a top digital health leader and change maker in health and care delivery. She will work alongside HIMSS and its partners as a patient leader for the next year to overcome systemic health challenges by addressing needs and gaps on the local and regional levels.

What she has to say about the program:

“I was very much a leader in healthcare establishing myself as a good strategic change management operations person, but I didn’t have the healthcare analytics strength. As a result, the program was very attractive as it provided the opportunity to gain that skill set.”

“Healthcare service delivery as we know it has changed. Solo business functions are out. You really need to be in a matrix organization and environment or create one. The best organization will do so with data analytics at its core. Data analytics gives me the insights to be very strategic in what I do and how we innovate at Consensus. The Master of Healthcare Analytics and Intelligence Program gives you that foundation to say where are we? And what’s next? You saw it everywhere during the onset of COVID and today. Data is our lens.”

Tiffany McKever discuss more about the Master of Science in Healthcare Analytics and Intelligence in a video with Xin (David) Ding, an assistant professor and program director, and Joseph Agresta, an assistant professor of professional practice. See the video.

“The program opened my mind and enabled me to see and make decisions strategically. It has differentiated my organization so much so that I’m one of 50 global appointees considered a futurist (in digital healthcare.) This program is so different because of the application. The program lets you know the difference you can make, but it also gives you the ability to say to the leadership team, this is what we have to do, this is why we have to do it, and this is how it will work. Finally, it gives you the financial acumen to say these are the revenues and this is the ROI. Analytics is the thing that gets you to your strategic competitive advantage and best decision points.

What else differentiates the program:

“New Jersey has some of the largest healthcare organizations in the world, whether it’s payor groups, pharmaceutical companies, large integrated hospital system or medical device organizations and so on. The relationship Rutgers has with the industry is very strong. The access is here for a student to engage in multiple-prong health care sectors within the industry. I think that’s important. For the students who grew up here, pharmaceuticals found us because it was right here. For the students who don’t live here who will think of moving here, it’s very important for them to know what New Jersey and the New York area offers in the healthcare space and the impact they can provide to patients we serve here and abroad.”

Want to learn more about the Master of Science in Healthcare Analytics and Intelligence? Register for a webinar on Aug. 21. Other webinar dates: Sept. 18 and Oct. 16.