How has the omni-channel “Customer Experience” disrupted the Supply Chain?
The year 2017 may go down in history as the great retail apocalypse and while brick and mortar retail was one of the first causalities of omni-channel e-commerce, many other industries will not remain immune. This stark realization creates some amazing opportunities to incorporate a more customer centric approach across all industries and supply chain functions. Imagine a perfectly synchronized operation in which supply and demand are seamless, inventory shifts are quickly met with precision, and delivery options offer a fully integrated and frictionless approach to customer experience.Our Rutgers Business School Executive Education team recently spoke with Dr. David Dobrzykowski on this complex topic. Our discussion focused on the impact of the omni-channel approach across supply chain functions and the opportunity to capitalize on emerging customer expectations. To learn more about customer experience strategy across multiple business functions and the impact of omni-channel integration in the supply chain – register now to attend our Mini-MBA™: Customer-Centric Management (CCM) certificate program.
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