Webinar: Stand Out in a Sea of Sameness - The Three Keys to Becoming Customer-Centric

In this Rutgers Business School webinar, Forbes Contributor and Certified Speaking Professional Stan Phelps shares the three keys to customer-centricity in an engaging hour, providing you with insights that will provoke a thoughtful dialogue. More than any other factor, being customer-centric and focusing on experience will determine whether you thrive and profit or struggle and fade.

RBS Executive Education Instructor of Professional Practice Phelps is the founder of PurpleGoldfish.com, a think tank that inspires leaders to think differently about their most important stakeholders. Phelps works with brands to win the hearts of employees and customers.

Before founding PurpleGoldfish.com, he held leadership positions at IMG, Adidas, and the PGA of America. He also spent more than seven years as Chief Solutions Officer at Synergy, an award-winning experiential marketing agency.

Originally aired August 5, 2020.

This webinar is part of Rutgers Business School's Virtual Lunch & Learn Series, which covers the hottest trends and topics in business to stay relevant. Free, monthly, live online webinars including Q&A with faculty and thought leaders during lunch. Explore past Virtual Lunch & Learn webinars.

The Virtual Lunch & Learn Series is powered by Rutgers Business School Executive Education. If you have any questions, you may contact our Executive Education team directly at 1-848-445-2020. See upcoming webinars.

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